NEMSIS Help Desk

Welcome! You can submit a request for NEMSIS Help Desk using the options provided.

What can we help you with?

Researchers

Required fields are marked with an asterisk

{"xsrfToken":"227bc5a507970902ada1b13c0849096598eb90da_lout","branding":{"id":"1","key":"nsd","name":"NEMSIS Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the NEMSIS Help Desk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the NEMSIS Help Desk","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#cc0000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"nsd","projectId":10000,"serviceDeskId":1,"name":"NEMSIS Help Desk","description":"Welcome! You can submit a request for NEMSIS Help Desk using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"30","name":"EMS Agency or Clinician","descriptionHtml":"","callToAction":"EMS Agency or Clinician","introHtml":"Request a custom data query and general support questions for EMS agencies.","icon":10481,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[1],"key":""},{"id":"2","name":"General NEMSIS Questions","descriptionHtml":"","callToAction":"General NEMSIS Questions","introHtml":"Request to join Mailchimp, report a problem or question relating to the website, dashboards, or a data cube.","icon":10549,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"38","name":"NEMSIS Standard Change Requests","descriptionHtml":"","callToAction":"NEMSIS Standard Change Requests","introHtml":"Submit a change request for the NEMSIS standard. Please include as much information as possible.","icon":10511,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"37","name":"Request a Research Dataset","descriptionHtml":"","callToAction":"Request a Research Dataset","introHtml":"Request the public release research dataset.","icon":10468,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[1],"key":""},{"id":"1","name":"Researchers","descriptionHtml":"","callToAction":"Researchers","introHtml":"Requests for datasets and research queries, problems with dashboards or cubes, and general support questions for researchers. For dataset requests, please go to NEMSIS.org.","icon":10540,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"36","name":"Software Vendors","descriptionHtml":"","callToAction":"Software Vendors","introHtml":"Vendor user accounts and general request for support for software vendors. For compliance testing questions, please go to the compliance page at NEMSIS.org.","icon":10469,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[1],"key":""},{"id":"33","name":"State Offices of EMS","descriptionHtml":"","callToAction":"State Offices of EMS","introHtml":"Submit state resources, questions about user accounts, and general support for state EMS offices.","icon":10517,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[37,36,33,30,1,2,38]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NEMSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTMwYzNlZS1hNWQzLTQ0MWEtOTY4NS02N2Q3NjEwMjg3OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxNzkyMzEsIm5iZiI6MTc2MzE3ODAzMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.pj1amUbePMgnNfdwor-fRVQRQMCI-x1ERw-CvwTurmk","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"6e30c3ee-a5d3-441a-9685-67d76102878c","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10000,"issueType":{"id":"10001","name":"Submit a request or incident"},"form":{"name":"Researchers","descriptionHtml":"","callToAction":"Researchers","intro":"Requests for datasets and research queries, problems with dashboards or cubes, and general support questions for researchers. \nFor dataset requests, please go to NEMSIS.org.","instructions":"","icon":10540,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10062","fieldConfigId":"10162","label":"Please select one:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10121","label":"Request a Custom Research Query","selected":false,"children":[]},{"value":"10122","label":"Report a Dashboard for Cube Problem","selected":false,"children":[]},{"value":"10123","label":"General Request for Support","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Researchers"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Additional Information","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2025-11-14T20:40:31-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTMwYzNlZS1hNWQzLTQ0MWEtOTY4NS02N2Q3NjEwMjg3OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxNzkyMzEsIm5iZiI6MTc2MzE3ODAzMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.pj1amUbePMgnNfdwor-fRVQRQMCI-x1ERw-CvwTurmk","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"6e30c3ee-a5d3-441a-9685-67d76102878c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=nemsis","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"227bc5a507970902ada1b13c0849096598eb90da_lout","baseUrl":"https://nemsis.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://nemsis.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6e30c3ee-a5d3-441a-9685-67d76102878c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ba6dc1c18e4747ab8928a7d60a543df6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://nemsis.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}