Help Center
  1. Help Center
  2. NEMSIS Help Desk

NEMSIS Help Desk

Welcome! You can submit a request for NEMSIS Help Desk using the options provided.

State Offices of EMS

Submit state resources, questions about user accounts, and general support for state EMS offices.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"0952ef1f3c088d50944c7195d32105fd2c43668f_lout","branding":{"id":"1","key":"nsd","name":"NEMSIS Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the NEMSIS Help Desk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the NEMSIS Help Desk","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#cc0000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"nsd","projectId":10000,"serviceDeskId":1,"name":"NEMSIS Help Desk","description":"<p>Welcome! You can submit a request for NEMSIS Help Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"30","name":"EMS Agency or Clinician","descriptionHtml":"","callToAction":"EMS Agency or Clinician","introHtml":"<p>Request a custom data query and general support questions for EMS agencies.</p>","icon":10481,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[1],"key":""},{"id":"2","name":"General NEMSIS Questions","descriptionHtml":"","callToAction":"General NEMSIS Questions","introHtml":"<p>Request to join Mailchimp, report a problem or question relating to the website, dashboards, or a data cube.</p>","icon":10549,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"38","name":"NEMSIS Standard Change Requests","descriptionHtml":"","callToAction":"NEMSIS Standard Change Requests","introHtml":"<p>Submit a change request for the NEMSIS standard. Please include as much information as possible.</p>","icon":10511,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"37","name":"Request a Research Dataset","descriptionHtml":"","callToAction":"Request a Research Dataset","introHtml":"<p>Request the public release research dataset.</p>","icon":10468,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[1],"key":""},{"id":"1","name":"Researchers","descriptionHtml":"","callToAction":"Researchers","introHtml":"<p>Requests for datasets and research queries, problems with dashboards or cubes, and general support questions for researchers.<br> For dataset requests, please go to NEMSIS.org.</p>","icon":10540,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"36","name":"Software Vendors","descriptionHtml":"","callToAction":"Software Vendors","introHtml":"<p>Vendor user accounts and general request for support for software vendors. <br> For compliance testing questions, please go to the compliance page at NEMSIS.org.</p>","icon":10469,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[1],"key":""},{"id":"33","name":"State Offices of EMS","descriptionHtml":"","callToAction":"State Offices of EMS","introHtml":"<p>Submit state resources, questions about user accounts, and general support for state EMS offices.</p>","icon":10517,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[37,36,33,30,1,2,38]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NEMSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTMwYzNlZS1hNWQzLTQ0MWEtOTY4NS02N2Q3NjEwMjg3OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxNzQzNTgsIm5iZiI6MTc2MzE3MzE1OCwiYW5vbklkIjoiYW5vbi11c2VyIn0.vOVZxfaXce27i-sv8QcyXswdgGswOUkujfaaM23ouw8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"6e30c3ee-a5d3-441a-9685-67d76102878c","tokenDurationInMins":20}},"reqCreate":{"id":33,"projectId":10000,"issueType":{"id":"10001","name":"Submit a request or incident"},"form":{"name":"State Offices of EMS","descriptionHtml":"","callToAction":"State Offices of EMS","intro":"<p>Submit state resources, questions about user accounts, and general support for state EMS offices.</p>","instructions":"","icon":10517,"iconUrl":"https://nemsis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10059","fieldConfigId":"10159","label":"Please select one:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10113","label":"Submit State Resources","selected":false,"children":[]},{"value":"10114","label":"User Account","selected":false,"children":[]},{"value":"10115","label":"General Request for Support","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["State Offices of EMS"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Additional Information","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/33","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/33","calendarParams":{"firstDay":0,"date":"2025-11-14T19:19:18-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTMwYzNlZS1hNWQzLTQ0MWEtOTY4NS02N2Q3NjEwMjg3OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxNzQzNTgsIm5iZiI6MTc2MzE3MzE1OCwiYW5vbklkIjoiYW5vbi11c2VyIn0.vOVZxfaXce27i-sv8QcyXswdgGswOUkujfaaM23ouw8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"6e30c3ee-a5d3-441a-9685-67d76102878c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=nemsis","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0952ef1f3c088d50944c7195d32105fd2c43668f_lout","baseUrl":"https://nemsis.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://nemsis.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6e30c3ee-a5d3-441a-9685-67d76102878c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0364beefb62c496ab7bf821cda1102bb","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://nemsis.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}